Money Back Ltd., trading as AssetTraceBack (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of all individuals who interact with our services or visit our website (https://assettraceback.com/). We take data protection seriously and are committed to transparency regarding how we collect, use, and safeguard your information.
We comply with Swiss data protection law, applicable international data protection regulations, and, where relevant, the Australian Privacy Principles. This Privacy Policy explains our practices to ensure compliance with these laws.
Information We CollectTo provide you with the best possible service, we may collect and process the following types of personal data:
Personal Information

• Identifying details such as your full name, email, phone number, and contact information provided voluntarily through forms, registration processes, or direct communication.
• Data collected through social media, surveys, or other communication channels.
• Used to maintain accurate records and communicate with you effectively.

Financial Information

• Details relevant to your claims, including agreements, payments, or other financial arrangements.
• Required to assess eligibility for compensation and manage claims efficiently.

Technical Data

• Automatically collected data through cookies and similar technologies, including IP address, browser type, operating system, and device information.
• Used to monitor website performance, personalise content, and improve user experience.

Communication Data

• Records of communications with us via email, forms, or phone.
• Used to track enquiries, process claims, provide updates, and enhance customer service.

How We Use Your InformationWe use your personal data for essential purposes, including:

• Eligibility Assessment: Determine your eligibility for claims and guide you through the process.
• Service Provision: Manage your claim, correspondence, updates, and requests.
• Legal Compliance: Fulfil obligations under Swiss, Australian, and international laws and regulatory requirements.
• Business Improvement: Analyse data to enhance services, website functionality, and user experience.
• Marketing Communications: With your consent, send promotions, offers, or updates. You can opt-out at any time.

Legal Basis for ProcessingWe process personal data based on:

• Consent: When you voluntarily provide your data, including for marketing communications.
• Contractual Necessity: To fulfil obligations under our agreements with you.
• Legitimate Interests: To prevent fraud, maintain operations, and improve services, balanced against your rights.
• Legal Obligation: To comply with legal or regulatory requirements.

Data Protection Impact Assessments (DPIAs)Where processing may pose a high risk to privacy, such as large-scale processing of sensitive data, we conduct DPIAs to assess and mitigate risks.
Sharing Your InformationWe may share personal data with trusted third parties only in the following circumstances:

• Service Providers: Payment processors, IT support, or other partners assisting in claims or service delivery.
• Regulatory Authorities: Where required by law or regulation.
• Analytical and Marketing Tools: Such as Google Analytics, ensuring compliance with data protection standards.

All third parties are contractually obligated to safeguard your data.
Cookies and TrackingWe use cookies and similar technologies to:

• Optimise website functionality and performance.
• Analyse visitor behaviour to improve services.
• Tailor content and service offerings based on user preferences.

Non-essential cookies require your consent, provided via a cookie consent banner on your first visit. You can manage cookies through browser settings.
Your Data Protection RightsYou have the following rights under applicable data protection laws:

• Access: Request a copy of personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of personal data, subject to legal obligations.
• Restriction: Request limitations on processing in certain circumstances.
• Objection: Object to processing for direct marketing or other purposes, where applicable.
• Data Portability: Request transfer of your data in a structured, machine-readable format.

Data RetentionWe retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. After the retention period, data is securely deleted or anonymised.
Data SecurityWe implement robust technical and organisational measures to protect personal data from unauthorised access, alteration, or destruction. While we take every precaution, no system is completely secure.
International Data TransfersIf personal data is transferred outside Switzerland, appropriate safeguards such as Standard Contractual Clauses (SCCs) or Binding Corporate Rules (BCRs) are used to ensure protection. We will inform you of these measures when applicable.
Third-Party LinksOur website may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal information.
Changes to This PolicyWe may update this Privacy Policy to reflect changes in our practices, legal requirements, or other factors. Updates will be published on this page with the “Last Updated” date. We encourage you to review it periodically.
Contact InformationFor questions, concerns, or requests regarding your personal data, contact us at:
Money Back Ltd., trading as AssetTraceBack
Email: support@assettraceback.com
Address: Riesbachstrasse 58, 8008 Zürich, Switzerland