Money Back Ltd., trading as AssetTraceBack, is a Swiss company (No. 205713257) authorized and regulated under Swiss law and providing claims management services worldwide. Our operations are designed to meet all applicable legal and regulatory requirements in the jurisdictions in which we operate.
In Switzerland, our company operates under a legal exclusion, which means we are not required to be authorized or regulated by the UK’s Financial Conduct Authority (FCA).
In Australia, we operate as MoneyBack (Aust) Ltd:
We are committed to treating clients fairly, providing clear and transparent information on services, fees, risks, and expected outcomes. Our goal is to ensure clients understand their rights and options and can make informed decisions when engaging with us.
AssetTraceBack assists clients globally with claims management, including mis-sold financial products such as investments, insurance, and other financial services sold inappropriately, as well as other asset recovery services like disputes over fees, lost funds, or mismanagement of financial assets. Outcomes depend on individual case circumstances; we cannot guarantee results.
Clients are entitled to full pre-contractual information, including details on fees, timelines, and potential risks. Distance or online agreements may include a 14-day cancellation period where applicable. Clients are expected to provide accurate, complete information and cooperate fully throughout the claims process to maximize the likelihood of success.
We protect client data according to Swiss and international standards. Explicit consent is obtained before processing sensitive personal data. Data is stored securely and used only for legitimate purposes. Clients may access, correct, or request deletion of their data. International clients are assured that any data transfers comply with relevant laws in their jurisdictions.
If clients are not satisfied with our services, they may contact us directly via email at support@assettraceback.com. We acknowledge all complaints within five business days and provide a final response within eight weeks. Unresolved complaints may be referred to AFCA in Australia or the relevant authority in the client’s jurisdiction.
Our liability for indirect or consequential losses is limited, except in cases of negligence or fraud. Direct liability is capped at fees paid for the specific service provided, with unlimited liability applying only in cases of death, personal injury, or fraudulent misrepresentation.
Contact Information
Money Back Ltd., trading as AssetTraceBack
Registered in Switzerland: No. 205713257
Email: support@assettraceback.com
Australia Operations:
MoneyBack (Aust) Ltd, ARBN 586 312 143
Credit Representative No. 562665
AFCA Membership No. 401829
This disclosure is regularly reviewed to ensure compliance with Swiss, Australian, and international laws, and updates will be communicated as necessary.
In Switzerland, our company operates under a legal exclusion, which means we are not required to be authorized or regulated by the UK’s Financial Conduct Authority (FCA).
In Australia, we operate as MoneyBack (Aust) Ltd:
- Registered with the Australian Securities and Investments Commission (ASIC) (ARBN 586 312 143)
- Registered as a credit representative (No. 562665)
- Member of the Australian Financial Complaints Authority (AFCA) (No. 401829)
We are committed to treating clients fairly, providing clear and transparent information on services, fees, risks, and expected outcomes. Our goal is to ensure clients understand their rights and options and can make informed decisions when engaging with us.
AssetTraceBack assists clients globally with claims management, including mis-sold financial products such as investments, insurance, and other financial services sold inappropriately, as well as other asset recovery services like disputes over fees, lost funds, or mismanagement of financial assets. Outcomes depend on individual case circumstances; we cannot guarantee results.
Clients are entitled to full pre-contractual information, including details on fees, timelines, and potential risks. Distance or online agreements may include a 14-day cancellation period where applicable. Clients are expected to provide accurate, complete information and cooperate fully throughout the claims process to maximize the likelihood of success.
We protect client data according to Swiss and international standards. Explicit consent is obtained before processing sensitive personal data. Data is stored securely and used only for legitimate purposes. Clients may access, correct, or request deletion of their data. International clients are assured that any data transfers comply with relevant laws in their jurisdictions.
If clients are not satisfied with our services, they may contact us directly via email at support@assettraceback.com. We acknowledge all complaints within five business days and provide a final response within eight weeks. Unresolved complaints may be referred to AFCA in Australia or the relevant authority in the client’s jurisdiction.
Our liability for indirect or consequential losses is limited, except in cases of negligence or fraud. Direct liability is capped at fees paid for the specific service provided, with unlimited liability applying only in cases of death, personal injury, or fraudulent misrepresentation.
Contact Information
Money Back Ltd., trading as AssetTraceBack
Registered in Switzerland: No. 205713257
Email: support@assettraceback.com
Australia Operations:
MoneyBack (Aust) Ltd, ARBN 586 312 143
Credit Representative No. 562665
AFCA Membership No. 401829
This disclosure is regularly reviewed to ensure compliance with Swiss, Australian, and international laws, and updates will be communicated as necessary.